Customer Service: Customer service was open Monday through Saturday from 11:00 AM until 10:00 PM EST.
That wasn’t a deal-breaker for us, but it’s important to note that without 24/7 professional monitoring, we were the ones responsible for calling for help in the event of an emergency. There was no option for 24/7 monitoring from professionals.
No Professional Monitoring: This is a system that we had to monitor completely on our own using the Lorex App.
If we didn’t want to do the installation ourselves, it was our responsibility to hire a professional installer through a third party.
Installation: The installation process was left entirely to us and there was no option for professional installation through Lorex.
Because we monitored the system on our phones, this feature was wonderful in eliminating unnecessary push notifications. But we didn’t get false notifications like if a branch moved, as our system had artificial intelligent features to detect only people and vehicles.
People and Vehicle Detection: With advanced motion detectors, we were alerted when there was movement on our property.
High Video Quality: The video quality is 4K, which is among the best of the best for security cameras.
The only costs associated with this security system were the initial cost of the equipment or a fee for premium cloud storage, which was an optional add-on feature.
#LOREX IP CAMERA PRO#
No Required Monthly Fees: This was a huge pro for us, as we didn’t want to worry about long-term contracts or fees.